But if you simply think like a customer, you will do a better job of merchandise presentation and selection than any other way. It’s not always easy. To think like a customer, you have to think about details. Whoever said ‘retail is detail’ is absolutely 100 percent right. On the other hand it’s simple. If the customers are the bosses, all you have to do is please them.”
"Sam Walton: Made In America"Weisheiten und Zitate.